0750306 SPS Medical Crosstex

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Project Scope: Schedule 2 Scope of Services: PEM (Predictive Engineered Maintenance) ? Full service coverage - travel, labor and parts included ? Triannual, three times in one year onsite PEM, and one unplanned “Service Trip” as needed ? PEM proactive certified part replacement ? Proprietary software updates (Machine Generation Specific) ? Complete inspection and functional check On-site Spare Part cache (belts, pulleys, stripper wheels, etc.) Corrective Maintenance ? Software Optimization TAC (Technical Assistance Center) ? Phone/Video support assistance ? Expedited shipping Additional Benefits of the program ? 5 Business Day lead time to tech onsite guarantee – Applicable only to unplanned “Service Trips.” PEM ? Trips are to be scheduled up to 30 days in advance ? Service trips requested outside the scope of contract – discounted hourly rates ? Any unused “Unplanned Service Trips” roll over to a standard PEM trip in a fourth year covering related travel and labor expenses. Parts during this fourth year time period will be billable to the customer. ? Customer technicians are encouraged to shadow the Multifeeder technician while PEM work is being conducted as a learning exercise.
Equipment Summary: (Machine Serial Number:Multiple) Schedule 1 Equipment List: MFT250IP 0805-08027 0805-08026 MFT250 0445-07157 0136-01940 MFT250IP3- Envelope Insertion Machine 1701-09535 1701-09536 1701-09537
Work Done: David K, please fill out parts sent and support rendered so far**** (such as suction cups sent 2 weeks ago) Added Air Fittings and VAC GENS sent to customer under warranty. 8/28/18 David K Day 3 9-13-2018 6-430 Day was again mostly spent on the envelope inserter, with the exception of going through the (2) feeders from 2008, That line has a supervisor (Amy) that is very intuned to her machines and she does all the maintenance on them. She recently changed some discharge belts, I checked the bearing housings on each system and they are working as designed. She did mention that they did send one bearing housing to a local company to get a new bearing pressed in a few years back, but other than that, she has bought parts from us. As for the envelope inserter, installed the new switch on the conveyor, working perfectly. The rest of the day was spent basically running the machine, taking notes and giving support. We saw minimal stoppages today, system is running great and customer is happy. Had a wrap up with Joe/Mike/Dave in regards to what I found and how to fix the simple issues they will encounter. I left them a checklist that I created for when they have an issue that is persistent, I tried to drive home the fact that the operators need to take ownership of the machine and when they do, they will notice a decrease in issues as well. They all thanked me for the support and are very happy with how everything is working. They wanted to get the next trip on the books, I told them it would be after the 1st of the year and they supported those dates. There is a small list of spare parts that they would like to have on hand for the envelope inserter that I didn’t carry, I told Mike to make a list and send it to me and we will get a box out to him, nothing of high value, just if something does go wrong, they can fix it on the spot. Sorry for the late email, I left from the factory and went to Niagara Falls, pretty spectacular place! Jeremy All, Wanted to send along an update to the progress here at SPS. Day 1. 9-12-2018 8-330. Day was spend on envelope insertion system, with brief overview of other systems. • Feeder 0136-01940 is no longer being used, it is in a box and its only use is for spare parts. • They have a decent amount of spare parts, consisting of feed belts, discharge belts and timing belts. • Systems 0805-08020 & 0805-0806 are only used for batch counting stacks of 25 cards, day in and day out. Belts are in good share on each of these feeders. • The Envelope insertion system is where most of the day was spent, the sensor errors and the suction cup errors were very constant, I did recalibrate the test strip sensor and that definitely helped. As for the suction cup errors, the cylinder was/is loose on the bracket, also the height above the belt was too high. Furthermore the customer had the air pressure set to 80psi, no wonder my ears were ringing, I have since moved it to where it should be. • Overall the envelope insertion system is in very good shape, none of the belts currently need to be replaced. Day 2 9-11-2018 630-430 Today was mostly spend on the envelope insertion system. • This morning found that the shingling conveyor switch went out overnight, have that on order for tomorrow • Determined that the cylinder on the test strip inserter needs to be replaced, the shaft is bent was able to get it operating fine and it worked great throughout the day. After calibrating the sensor yesterday, we didn’t see any suction cup errors on this system • Moved over to 0445-07157, since the inserter was running good. • Changed the 6 discharge belts on the feeder, the feed belts are new, the timing belts are in great shape. • The unit is in rough shape, but they also use it for batch counting on a specific card size and they love it and it works great. • While working on changing the discharge belts, was made aware that the inserter wasn’t working. Found that the control strip inserter now was having issues, it wasn’t inserting a strip into the envelope because the suction was picking up the entire envelope, messed around with everything for several hours, before finally noticing that someone this morning and closed the valve on the air blast for the control strip, very frustrating. After that was resolved, the system ran with minimal issues from 1-430 when I left. • Created a cheat sheet of common/small things to look for if getting consistent errors • One of the biggest headaches the customer faces is getting the strips to feed, even with vacuum and vibration the insert feeders will regularily (1/hour) go into red light as the strips aren’t being fed. They are working on a solution on how to better load them. Agenda for tomorrow will be to replace the switch on the conveyor, replace the cylinder for the test strip, use the 90’ brackets I had Clay toss in to sure up the system, it bounces way too much, which I am sure is a reason for some of the issues, offer line support for the inserter and also, do a once over on the (2) feeders from 2008. Honestly, they run like tops and don’t need any current attention, they have their own spare belts already for that system, but I will do a once over, take some photos of them for our records. I was able to change my flight coming home on Thursday, due to limited availability and everyone shifting passengers away from the hurricane, I am leaving at 10am and arriving at MSP at 150pm. It was $208.60 to change my flight. I will be in the office on Friday. Also, I will send another update tomorrow evening. Regards, Jeremy Jeremy M. Jordan Sr. Field Service & Training Coordinator 9/9/18 Travel 5 hours Jeremy 9/10/18 On site 7 hours Jeremy 9/11/18 On site 10 hours Jeremy 9/12/18 On site 10 hours Jeremy 9/13/18 Travel 7 hours Jeremy Sent parts for Test Strip Insertion line parts Cache. Invoice # 033026 12/3/18 DTK 1/8/19 Prepared for 1/14/19 trip 2hrs Bernie 1/13/19 Travel to Rush, NY 11hrs Bernie 1/14/19 Onsite 8hrs Bernie 1/15/19 Onsite 8hrs Bernie 1/16/19 Onsite 10hrs Bernie 1/17/19 11hrs travel Bernie 2/11/19 9hrs travel Bernie 2/12/19 10hrs onsite Bernie 2/13/19 8hrs onsite Bernie 2/14/19 8hrs onsite Bernie 2/15/19 9hrs travel Bernie 6/3/19 Travel to Rush, NY 11hrs Bernie 6/4/19 Strip machine: Replaced feed belt on test strip feeder, checked all gears and timing belts on feeders, all good. Cleaned all filters, adjusted support curve on test strip feeder. Feeder (s/n 0805-08026): Took all pulleys and timing belts off and will replace tomorrow as well as two shafts and 4 split collars and hardware. Video call with Carrie, Chris, and Scott Thome. 9hrs onsite Bernie 6/5/19 Replaced all timing belts and pulleys, 2 shafts, 4 split collars and hardware on (s/n 0805-08026) stand alone feeder, explained on how to replace shafts and the reason for the washers on the bolts that hold feed belt tension reset up feeder for production. Strip line: Had SPS sort test strips so that the open part of the strip is trailing and line stopped once for the strip feeder for the full shift. 8hrs onsite Bernie 6/6/19 Observed strip line as well as both table to units run all day as if they were all brand new machines. Explained that MFT could automate the table top lines and they would like to get a quote. 8hrs onsite Bernie Travel back home 9.5hrs travel Bernie 8/6/19 Travel to NY 9.5hrs Bernie 8/7/19 Arrived onsite. Both strip feeders were not feeding very well at all, made many adjustments to both. Test strip worked very well, with little issues all day. Control strip was a lot more challenging it would not stay consistent kept faulting out because of doubles. Then the product was so curled that it would not stay in magazine. There is was fault that is happening and it is very baffling, EE will try and remote in tomorrow to try and diagnose 8hrs onsite Bernie 8/8/19 Both strip feeders, randomly, not feeding strip all the way out of discharge, I remembered that I had changed the enable manual drive back to default, went back to non default but never chose witch drive to use, chose #3 and things got better but still having issues, went to drive 4 and all was good, all ran good with very minimal problems all afternoon 8hrs onsite Bernie 8/9/19 Upon arrival machine was not running very well, many issues; vacuum conveyor not indexing correctly, test strip vac cylinder not opening pocket, increased vacuum cylinder extend time from 180 to 300 when there was any kind of error it would snowball and cause more. After lunch line ran very very well with no adjustment being made. 8hrs onsite Bernie 8/10/19 Travel to home 9.5hrs Bernie 10/21/19 Prep for travel 1hr Bernie 10/31/19 Driven Discharge repair and Warranty Replacement Catch Try modification Reference RMA# 0554093. Invoice# 035099 David Kelley 11/3/19 Travel to NY 12hrs Bernie 11/4/19 Arrived on site and did an assessment of equipment, SPS installed the driven discharge and drop table, line was running very well, made minor adjustment to drop gate. Started to disassemble table top unit to replace the left side bearing housing, got it replaced had to get parts sent in. 8hrs onsite Bernie 11/5/19 Once shipping found the parts I ordered I began to reassemble feeder, got it all done and turned over to production. We decided that we would work on strip machine in the morning due the fact that it was running so well. 6hrs onsite Bernie 11/6/19 Started to dig into strip machine but got asked to look at table top feeder, SPS had concerns about belt dust and high pitch noise, I could not hear the noise but did notice a lot of belt dust. The greyish colored bushing/rollers in discharge looked like it was causing the belt dust issue because of being partially melted and disformed. Upon swapping them out with good ones from feeder that is decommissioned I found that one of the nose roller was seized up and not turning, replaced it with the roller from the unused feeder. After putting it back together there was no more belt dust, and we determined that the high pitch noise was coming from the shafts rubbing on the new rubber boots that were installed. Swapped out all belts on base feeder of strip machine and stripper wheels. 6.5hrs onsite Bernie 11/7/19 Made a list of parts that SPS has on hand aa well as a list of recommend part to have shipped to SPS for next trip. 3.5hrs onsite Bernie 1/21/20 Travel to NY 9.5hrs travel Bernie 1/22/20 Arrived onsite and both strip feeders were not feeding well at all, reset up both feeders, support curves, stripper wheels, discharge belt heights, after that they both fed well. Monitored line while it was running, made minor tweaks during the to both feeders, the biggest seemed to be the control strip kept failing for not seeing the leading/trailing edge of strip, reset the sensor amp to read the opposite way it was set and errors went away, Test strip feeder started to feed like junk, adjusted support curve all was good. 7hrs onsite 1hr writing report Bernie 1/23/20 Upon arrival control strip was acting up again, feeding inconsistent, changed the sensor pair to read on drive 4 and all was good. Test strip started to act up, switched to drive 4 and it worked but not as good as control strip, moved the leading/trailing edge sensor upstream about 1/8in and problem ceased. Line ran for 6hrs with less than 5min of downtime due to machine failures. 7hrs onsite 1hr writing report Bernie 1/24/20 Travel home 9.5hrs travel Bernie 8/30/20 Travel to NY 8hrs travel Bernie 8/31/20 Upon arrival table top feeders were offline, both strip feeders were also offline. Once parts showed up it was realized that wrong parts were sent (I believe do to my mistake). Talked to Dave and got correct parts being sent. Got one table top feeder took apart and prepared for new parts.Took screen shots of HMI for EE and down loaded to sever. 6hrs onsite Bernie 9/1/20 Not all parts were sent, one table top is still disassembled, changed a few parts on other table top as well as base feeder on strip line. More parts coming in tomorrow for first table top. 8hrs onsite Bernie 9/2/20 6hrs onsite Bernie 2/28/21 Travel to NY 15hrs travel 3/1/21 Arrived onsite, met with Joe and he introduced me to Craig Assessed feeders, all but one of them are in great condition, had Dave K. send me some new bearings and stub shafts. 2.5hrs onsite 1.5hrs indirect Bernie 3/2/21 Worked on getting feeder (s/n 0445-07157) torn down to replace stub shafts and bearings, had to track down parts that were shipped, after finding them put feeder back together and tested, all good. 8hrs onsite Bernie 3/3/21 Went back in for follow up, all good. travel back to MN 3hrs onsite 7hrs travel Bernie 3/5/21 follow up 1hr Bernie 6/1/21 8hrs travel Bernie 6/2/21 8hrs onsite Bernie 6/3/21 8hrs onsite Bernie 6/4/21 11hrs Travel Bernie
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Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	35267			LABOR - HOUR ON SITE	Set Complete		0 hrs	0		$195.00
Edit	35268			LABOR - 1/4 HOUR ON SITE	Set Complete		0 hrs	0		$48.75
Edit	35269			LABOR - TRAVEL	Set Complete		0 hrs	0		$95.00
Edit	35270			LABOR - ADDITIONAL CHARGES	Set Complete		0 hrs	0		$0.00
Edit	35271			TRAVEL EXPENSES - CAR (BERNIE 1/17/19)	Set Complete		0 hrs	1	$323.56	$0.00	0.00	$0.00
Edit	35272			TRAVEL EXPENSES - AIRFARE, LUGGAGE (BERNIE 1/17/19)	Set Complete		0 hrs	1	$978.00	$0.00	0.00	$0.00
Edit	35273			TRAVEL EXPENSES - HOTEL (BERNIE 1/17/19)	Set Complete		0 hrs	1	$464.41	$0.00	0.00	$0.00
Edit	35274			TRAVEL EXPENSES - PARKING, MEALS, MILEAGE (BERNIE 1/17/19)	Set Complete		0 hrs	1	$358.00	$0.00	0.00	$0.00
Edit	35302			SERVICE CONTRACT 3 YEAR	Set Complete		0 hrs	1		$164,989.00	0.00	$164,989.00
Edit	35303			CHANGE ORDER PAYOFF 27613-03	Set Complete		0 hrs	1		($104,934.00)	0.00	($104,934.00)
Edit	35304			2017 GOOD FAITH PAYMENT TOWARDS CHANGE ORDER	Set Complete		0 hrs	1		$30,000.00	0.00	$30,000.00
Edit	35313	2800127		PIAB VAC GEN W/OVAL CUP	Set Complete		0 hrs	2	$92.69	$0.00	0.00	$0.00	0
Edit	35314	SPECIAL		AIR FITTING JOHN HENRY FOSTER (1) PC1/4-M5	Set Complete		0 hrs	1	$4.00	$0.00	0.00	$0.00
Edit	35713			INVOICE 32469 - WARRANTY	Set Complete		0 hrs	1	$163.31	$0.00	0.00	$0.00
Edit	35786	2800640		BIMBA CYL 9/16"B 1/2" STRK	Set Complete		0 hrs	1	$45.54	$0.00	0.00	$0.00	0
Edit	35787	SPECIAL		BRACKET FOR BIMBA CYL 9/16 1/2	Set Complete		0 hrs	1	$3.76	$0.00	0.00	$0.00
Edit	35965			INVOICE 32581 - WARRANTY	Set Complete		0 hrs	1	$43.90	$0.00	0.00	$0.00
Edit	36028			INVOICE 32591 - WARRANTY	Set Complete		0 hrs	1	$45.00	$0.00	0.00	$0.00
Edit	36226			INVOICE 32696 - WARRANTY	Set Complete		0 hrs	1	$58.85	$0.00	0.00	$0.00
Edit	36253			INVOICE 32718 - WARRANTY	Set Complete		0 hrs	1	$348.09	$0.00	0.00	$0.00
Edit	36570			INVOICE 32806 - WARRANTY	Set Complete		0 hrs	1	$22.73	$0.00	0.00	$0.00
Edit	37115			INVOICE 33026 - WARRANTY	Set Complete		0 hrs	1	$519.56	$0.00	0.00	$0.00
Edit	37117			INVOICE 33023 - WARRANTY	Set Complete		0 hrs	1	$144.00	$0.00	0.00	$0.00
Edit	37455			INVOICE 33243 - WARRANTY	Set Complete		0 hrs	1	$285.54	$0.00	0.00	$0.00
Edit	37456			INVOICE 33261 - WARRANTY	Set Complete		0 hrs	1	$641.39	$0.00	0.00	$0.00
Edit	37640			INVOICE 33270 - WARRANTY	Set Complete		0 hrs	1	$1,007.54	$0.00	0.00	$0.00
Edit	37641			INVOICE 33254 - WARRANTY	Set Complete		0 hrs	1	$581.41	$0.00	0.00	$0.00
Edit	37787			INVOICE 200158 - WARRANTY	Set Complete		0 hrs	1	$51.12	$0.00	0.00	$0.00
Edit	38176			TRAVEL EXPENSES - CAR (BERNIE 2/15/19)	Set Complete		0 hrs	1	$405.39	$0.00	0.00	$0.00
Edit	38177			TRAVEL EXPENSES - AIRFARE, LUGGAGE (BERNIE 2/15/19)	Set Complete		0 hrs	1	$1,052.00	$0.00	0.00	$0.00
Edit	38178			TRAVEL EXPENSES - HOTEL (BERNIE 2/15/19)	Set Complete		0 hrs	1	$481.01	$0.00	0.00	$0.00
Edit	38179			TRAVEL EXPENSES - PARKING, MEALS, MILEAGE (BERNIE 2/15/19)	Set Complete		0 hrs	1	$358.00	$0.00	0.00	$0.00
Edit	38181			TRAVEL EXPENSES - CAR (JEREMY 9/10/18)	Set Complete		0 hrs	1	$196.28	$0.00	0.00	$0.00
Edit	38182			TRAVEL EXPENSES - AIRFARE, LUGGAGE (JEREMY 9/10/18)	Set Complete		0 hrs	1	$695.60	$0.00	0.00	$0.00
Edit	38183			TRAVEL EXPENSES - HOTEL (JEREMY 9/10/18)	Set Complete		0 hrs	1	$601.92	$0.00	0.00	$0.00
Edit	38184			TRAVEL EXPENSES - PARKING, MEALS, MILEAGE (JEREMY 9/10/18)	Set Complete		0 hrs	1	$291.53	$0.00	0.00	$0.00
Edit	39101			INVOICE 33810 - WARRANTY	Set Complete		0 hrs	1	$28.00	$0.00	0.00	$0.00
Edit	39172			INVOICE 33828 - WARRANTY	Set Complete		0 hrs	1	$405.69	$0.00	0.00	$0.00
Edit	40141			INVOICE 34219 - WARRANTY	Set Complete		0 hrs	1	$133.51	$0.00	0.00	$0.00
Edit	40322			TRAVEL EXPENSES - AIRFARE, LUGGAGE (BERNIE 6/3/19)	Set Complete		0 hrs	1	$1,245.00	$0.00	0.00	$0.00
Edit	40323			TRAVEL EXPENSES - HOTEL (BERNIE 6/3/19)	Set Complete		0 hrs	1	$402.50	$0.00	0.00	$0.00
Edit	40324			TRAVEL EXPENSES - CAR (BERNIE 6/3/19)	Set Complete		0 hrs	1	$368.76	$0.00	0.00	$0.00
Edit	40325			TRAVEL EXPENSES - PARKING, MEALS, MILEAGE (BERNIE 6/3/19)	Set Complete		0 hrs	1	$338.13	$0.00	0.00	$0.00
Edit	40393			INVOICE 34384 - WARRANTY	Set Complete		0 hrs	1	$243.36	$0.00	0.00	$0.00
Edit	40959			INVOICE 34607 - WARRANTY	Set Complete		0 hrs	1	$121.34	$0.00	0.00	$0.00
Edit	41018			TRAVEL EXPENSES - AIRFARE, LUGGAGE (BERNIE 8/6/19)	Set Complete		0 hrs	1	$715.00	$0.00	0.00	$0.00
Edit	41019			TRAVEL EXPENSES - HOTEL (BERNIE 8/6/19)	Set Complete		0 hrs	1	$632.15	$0.00	0.00	$0.00
Edit	41021			TRAVEL EXPENSES - CAR (BERNIE 8/6/19)	Set Complete		0 hrs	1	$352.57	$0.00	0.00	$0.00
Edit	41022			TRAVEL EXPENSES - PARKING, MEALS, MILEAGE (BERNIE 8/6/19)	Set Complete		0 hrs	1	$404.69	$0.00	0.00	$0.00
Edit	41960			INVOICE 35099 - WARRANTY REPAIR	Set Complete		0 hrs	1	$258.09	$0.00	0.00	$0.00
Edit	41961			INVOICE 35125 - WARRANTY	Set Complete		0 hrs	1	$257.05	$0.00	0.00	$0.00
Edit	41962			INVOICE 35100 - WARRANTY	Set Complete		0 hrs	1	$253.56	$0.00	0.00	$0.00
Edit	42729			INVOICE 35411 - WARRANTY	Set Complete		0 hrs	1	$339.62	$0.00	0.00	$0.00
Edit	42988			INVOICE 35600 - WARRANTY	Set Complete		0 hrs	1	$228.40	$0.00	0.00	$0.00
Edit	43262			INVOICE 35682 - WARRANTY	Set Complete		0 hrs	1	$135.00	$0.00	0.00	$0.00
Edit	43377			TRAVEL EXPENSES - AIRFARE, LUGGAGE (BERNIE 1/21/20)	Set Complete		0 hrs	1	$814.40	$0.00	0.00	$0.00
Edit	43378			TRAVEL EXPENSES - HOTEL (BERNIE 1/21/20)	Set Complete		0 hrs	1	$301.60	$0.00	0.00	$0.00
Edit	43379			TRAVEL EXPENSES - CAR (BERNIE 1/21/20)	Set Complete		0 hrs	1	$172.00	$0.00	0.00	$0.00
Edit	43380			TRAVEL EXPENSES - PARKING, MEALS, MILEAGE (BERNIE 1/21/20)	Set Complete		0 hrs	1	$265.31	$0.00	0.00	$0.00
Edit	46982			INVOICE 36929 - WARRANTY	Set Complete		0 hrs	1	$479.07	$0.00	0.00	$0.00
Edit	46983			INVOICE 36933 - WARRANTY	Set Complete		0 hrs	1	$355.58	$0.00	0.00	$0.00
Edit	46984			INVOICE 36888 - WARRANTY	Set Complete		0 hrs	1	$2,164.24	$0.00	0.00	$0.00
Edit	49050			INVOICE 37791 - WARRANTY	Set Complete		0 hrs	1	$58.54	$0.00	0.00	$0.00
Edit	49331			INVOICE 37885 - WARRANTY	Set Complete		0 hrs	1	$228.40	$0.00	0.00	$0.00
Edit	49501			INVOICE 37946 - WARRANTY	Set Complete		0 hrs	1	$438.00	$0.00	0.00	$0.00
Edit	49969			TRAVEL EXPENSES - CAR RENTAL (BERNIE 8/30/20)	Set Complete		0 hrs	1	$352.00	$0.00	0.00	$0.00
Edit	49970			TRAVEL EXPENSES - HOTEL (BERNIE 8/30/20)	Set Complete		0 hrs	1	$515.48	$0.00	0.00	$0.00
Edit	49971			TRAVEL EXPENSES - PARKING, MEALS, MILEAGE (BERNIE 8/30/20)	Set Complete		0 hrs	1	$271.10	$0.00	0.00	$0.00
Edit	49972			INVOICE 38058 - WARRANTY	Set Complete		0 hrs	1	$258.69	$0.00	0.00	$0.00
Edit	50030			INVOICE 38098 - WARRANTY	Set Complete		0 hrs	1	$53.64	$0.00	0.00	$0.00
Edit	50071			TRAVEL EXPENSES - AIRFARE (BERNIE 2/28/21)	Set Complete		0 hrs	1	$638.40	$0.00	0.00	$0.00
Edit	50074			TRAVEL EXPENSES - HOTEL (BERNIE 2/28/21)	Set Complete		0 hrs	1	$305.40	$0.00	0.00	$0.00
Edit	50075			TRAVEL EXPENSES - CAR RENTAL (BERNIE 2/28/21)	Set Complete		0 hrs	1	$443.03	$0.00	0.00	$0.00
Edit	50076			TRAVEL EXPENSES - PARKING, MEALS, MILEAGE (BERNIE 2/28/21)	Set Complete		0 hrs	1	$326.99	$0.00	0.00	$0.00

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