0554782 Moore Pring & Mail Center (OK)

RMA#:

Rev:

Traveler Status: Schedule Status:

Prepared By:

Date Rel:

Date Equip. Received:

Date Quoted:

E. Ship Date:

PO#:

PO Date:

Dates Shipped:

Active:

cust id:

Identifier (30 chars):

Category:

*REP/OEM/VAR:

RMA Types

Warranty?

BILL TO

*Attn:

*Company:

Address:

City:

State:

Zip:

Country:

*Phone:

Fax:

*Email:

Rev1:

Rev2:

Rev3:

SHIP TO

Attn:

Company:

Address:

City:

State:

Zip:

Country:

Phone:

Fax:

Email:

FAT Type:

FAT Date:

Lease/Sale:

Crate/Box:

Prod. Hrs Left:

Prod. Hrs Total:

Prod. Pct Done:

Non Prod. Hrs Left:

Non Prod. Hrs Total:

Non Prod. Pct Done:

Billed Pct Done:

Price (Gross):

Project Docs:

Open in Explorer

Discount:

Quote Docs:

Open in Explorer
Copy Path

Quantity Discount:

Commission:

Price (Net):

Customer Price:

Down Payment:
Prior to Ship Payment:
Final Payment:

Down Pay Email
Ship Pay Email
Final Pay Email

✓ Wrike Down Pay
✓ Wrike Ship Pay
✓ Wrike Final Pay
★ Wrike Accounting Complete

Priority:

Override

Pay Comments:

Update Comments

Red Flag:

Don't Start Until:

Demo Equipment

R&D Project

Include in A3 Report

*Machine Serial Number:

*(Required fields)

What Arrived: says newly returned RMA S/N 0324-06006 is not powering up. Machine is under RMA warranty. (Machine Serial Number:0324-06006)
Description of Problem: MFT 550 IP ED Serial Number 0324-06006 (5) 30mm SE SDV PN 1199600 B C B C B (5) 30mm SW Red, not sure if MFT or not (10) 20mm ED Elastic Discharge Belts 1177300 (1) E/R Pair NO interlock plug Repair of MFT 550 IP ED Serial Number 0324-06006 Reference RMA# 0554782
Work Done: Machine booted right up normaly. Pulled an interlock plug, and motor would run. Saw there was bolt head preventing Discharge Belt from going all the way down. Luis called me and I told him what I had done so far, and he explained he could not get any characters to display on LCD, but LCD was back lit. Said I would check LCD Cable, and Contrast POT, and poke around to see if I can figure out why it did not work in Tulsa. Did not see any issue with LCD Cable, or contrast pot. Passed all diagnostics, but Line Speed Encoder that is not used. Put cover in bearing housing. Will start burn in tomorrow. 4/30/25 DTK Started 24 hour burn in, and observed for proper operation. 5/1/25 DTK Has intermittent jam in burn in. Goes for a few hours before fault occurs. AC detect passes heat test. checks out. Thinking of just quoting to upgrade to GEN 2 Motherboard 5/8/25 DTK Quoted for GEN 2 Motherboard upgrade 5/9/25 DTK Revived PO, and resumed work 5/23/25 DTK Went through non default settings, and manual entered in CF Card, and made software setting back up to the net work. Saved their CF Card labeled Moore with this RMA# and put on my test box that is in the cube. Completed work to the machine, passed diagnostics including APL and ADT Test. Put into 24 hour burn in, and observed for proper operation. 6/3/25 Passed burn in. Updated assigned serial numbers. Changed max speed to 175 MPM. Checked to see if changing model number increased max speed and it did not. Backed up to network. Passed diagnostics. Shipping under SO#
Repair Quotation Notes: Completed By: Reported issue of LCD not showing numbers or letters was not able to be re-created. We did uncover an intermittent Motor Fault on the Burn In testing or simulated dry production runs. Can happen anywhere from 1 to several hours. Very intermittent. All of the typical causes of this type of intermittent Motor Fault have been ruled out. The version of Motherboard in the machine is no longer available. Only possible cure for this intermittent Motor issue is to upgrade to a GEN2 Version of Motherboard (previous version then our current version of Motherboard that has been in production since 2015) This would also cure the LCD issue, and machine would have a 1 year electrical warranty if upgraded.

* To Refresh Totals - Click Save at Top *

Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	80321	7052000		CE MOTHERBOARD ASSEMBLY (REFURBISHED)	Set Complete		0 hrs	1		$4,667.00	0.00	$4,667.00	0
Edit	80322	7110700		CABLE MB TO POWER SUPPLY AC	Set Complete		0 hrs	1		$54.00	0.00	$54.00	35
Edit	80323	7110100		CBL POWER SUPPLY TO MB DC	Set Complete		0 hrs	1		$54.00	0.00	$54.00	33
Edit	80324	7220000		PROGRAMED CF CARD	Set Complete		0 hrs	1		$668.00	0.00	$668.00	0
Edit	80325	7012400		GND WIRE POW ENTRY TO CASE	Set Complete		0 hrs	1		$12.00	0.00	$12.00	36
Edit	80326	7049200		FRONT CONNECTOR BOARD ASSY CE	Set Complete		0 hrs	1		$556.00	0.00	$556.00	8
Edit	80335	7049000		REAR CONNECTOR BOARD ASSY CE	Set Complete		0 hrs	1		$556.00	0.00	$556.00	9
Edit	80327	7111200		RS232 CBL COM2-REAR CONN BD	Set Complete		0 hrs	1		$54.00	0.00	$54.00	19
Edit	80328	7001300		LCD INTERFACE CBL INT 3IN LG	Set Complete		0 hrs	1		$34.00	0.00	$34.00	32
Edit	80329	7110800		CABLE INTERNAL E-STOP	Set Complete		0 hrs	1		$54.00	0.00	$54.00	11
Edit	80330	7111000		CBL FRONT CONN BOARD 15"	Set Complete		0 hrs	1		$64.00	0.00	$64.00	46
Edit	80331	7111100		CBL REAR CONN BOARD 5.5'	Set Complete		0 hrs	1		$54.00	0.00	$54.00	39
Edit	80332	7111300		RS232 CBL COM1-FRONT CONN BD	Set Complete		0 hrs	1		$54.00	0.00	$54.00	0
Edit	80333	7111400		SERIAL CBL REAR-FRONT CONN BD	Set Complete		0 hrs	1		$54.00	0.00	$54.00	1
Edit	80334	7110300		CBL POWER ENTRY TO MB AC	Set Complete		0 hrs	1		$54.00	0.00	$54.00	43
Edit	80336	RMA		LABOR	Set Complete		0 hrs	10		$200.00	0.00	$2,000.00

+ denotes that software settings are available for this piece of equipment.

Labor Hours
* To Refresh Totals - Click Save at Top *

Purchase orders for this Work Order

Edit

XID

Description

Partial

Cost


Charge ID:
Charge postfix (3 chars):
Manager:
Cost Center:
Description:
Begin Date:
End Date:
Budget (hours):
	Active R & D


Serial Number:
Quantity:	Price: % Discount:
	Special cost * financial summary does multiply by quantity * (do not use for purchase orders):
	Set to Zero Production Item: Used Equipment: RMA Main Product: Cost credit
Part Number:	Multifeeder Part: Lead Time (days):
Part Name:
Flag Item:
Date Started:	Date Required: Date Shipped:
Build Pulled:	Build Mechanical: Build Electrical:
Overall Status:	Check Out #1: Check Out #2:
Notes:
Don't Start Until:
Returned
	Add/View/Edit Resource Hours


Vendor:
Description:
Purchase Order:
Total Cost:
Partial Cost:	use this if only part of the purchase order was applied to this work order


			*PRODUCT STACK SHELVES ARE NOT INCLUDED WITH BASE-PICK WHAT IS NEEDED*


			**ALL ITEMS BELOW ARE INCLUDED IN COSTING & PRICING PN 9740001**