0554706 Selp

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What Arrived: Customer has two machines that look like they have burnt Motherboards. Not Customer aggreged to EXPEDITE FEE $500 FOR JUST THIS ONE MACHINE. Should have VER 5 w/ Overcurrent. (Machine Serial Number:2051-10269)
Description of Problem: (1) Electrical side of Feeder SN R- Motor Fan (1) 750 W Motor SN 1705080026 w/ Pulley !!!!!!CHANGE LINE VOLTAGE SETTINGS TO 230v!!!!!!!!!!
Work Done: Passed all tests, including serial control test for cardline, but being able to run motor. Found all this whiteish debris in the bottom, it was from R61 for charging circuit was totally blown apart, and reading open. Q6 was reading low resistance. 9/24/24 DTK Went for whole sale replacement of active parts in discharge circuit. 9/25/24 DTK Penny replaced D36. D37, Q5, R61, Q6, and D38. Motor would not run, bus voltage not charging. Found now 15 VCC. Output was not shorted and U52 was getting the 5v. Penny Changed U52. Applied only DC Power, Saw about 8V for the 15 VCC for a short period of time, then hard a crackle and smelled burn electronics 15V VCC back to zero. Deemed there was a PCB Short, and board unrepairable. Replaced Motherboard with SN 2442 and AMP 5.25. Unlooked with out computer, enabled Serial Key, Cardline AT, and High Performance. Running customers motor. Put into 24 hour burn in and observed for proper operation. Quoted customer. 9/26/24 DTK Passed 24 hour burn in. 9/27/24 DTK Sent customer reminder email 10/2/24 DTK Customer got back to me, and denied repair, and wanted to know what the Evaluation charge would be. Told the $1,000 (Expedite + Evaluation) to get back unrepaired, and countered offered with waive Expedite, and 20% discount if they go with repair, as I would need to take out the new mother board, to send back unrepaired. 10/11/24 Customer then asked for revised quote, that includes shipping cost. When doing final check out found Low Product Input not working correctly. LP BLK and LP WH are on all the time when Low Product Sensor is connected. And if Low Product sensor is disconnected, Yellow light blinks all the time. Out pur of Optos do not drive low, only to a bit over 1 volt, and RN9D and E read about 3.2K, and RN11D and RN11E read about 2.5 K. Plan to have Jaimie do a shipping quote, before trying to fix. 10/16/24 DTK Got shipping quote from Jaime, $273.10 for FedEx Economy, and $341.86, for Priority, our mark up 25%. Revised Repair quote, and sent to customer. 10/17/24 DTK Received PO. Processed for prepayment invoice. SO# 046100 Pulled Motherboard, and could then see LP WH and LP BLK is shorted together, either through RN11, or more likely throught the FPGA. Will have Penny pull RN 11 and test for short. 10/18/24 DTK Short was through RN11 ! Penny put knew RN11 on, and would pass all testing. Reported issue to Greg C, and updated EEs list of failures Xcel Sheet. Found AC Power Module switch stuck closed, even in off position. Dale changed Power Entry Module, and put into Burn in. Passed 16 hours of burn in. David ran diagnostics, including Serial / RS-232 test, and set line voltage to 230V insured saved in power cycle. Noticed Stripper Wheel adjustment knob, and U-joint where missing, fixed this up at no charge. Updated Assigned Serial Numbers. Moved to shipping on SO# Sent customer email about checking power, and height adjustment calibration. 5/6/25 DTK
Repair Quotation Notes: Completed By: Found machine was unable to run motor, but passed all other tests. Narrowed problem to the Motherboard. A component level repair was attempted of the Motherboard, but unfortunately it was unsuccessful. Determined there is internal shorts on the Printed Circuit Board. We are not charging for labor time for attempted board repair. This failure can be caused by overloads of the motor, due to mechanical issue, or repeated physical product jams. There is Overcurrent Faults on this machine to help prevent electrical failures due to these causes, but the Line Voltage Setting needs to be set to the appropriate AC Voltage used, for the Overcurrent Faults to work correctly. Machine was set with Line Voltage of 208V. What AC Voltage do you use on these machines? Are complete and careful mechanical evaluation should be done on this machine, before putting back into service. Or there is risk of premature failure. REV 1 of quote, includes Shipping Estimate for FedEx Economy Service, Expedite Fee removed, and 20% courtsey discount applied to the repair.


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Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	76105	7051100		MOTHERBOARD ASSY GEN 3	Set Complete		0 hrs	1		$4,667.00	20.00	$3,733.60	414
Edit	76106	RMA		LABOR	Set Complete		0 hrs	4		$200.00	20.00	$640.00
Edit	76107	RMA		LABOR ATTEMPTED BOARD REPAIR (NO CHARGE)	Set Complete		0 hrs	2		$200.00	100.00	$0.00
Edit	76109	FEE		INTERNATIONAL HANDLING	Set Complete		0 hrs	1		$25.00	0.00	$25.00
Edit	76605	SHIPPING		ESTIMATE (FEDEX ECONOMY)	Set Complete		0 hrs	1		$341.50	0.00	$341.50


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			*PRODUCT STACK SHELVES ARE NOT INCLUDED WITH BASE-PICK WHAT IS NEEDED*


			**ALL ITEMS BELOW ARE INCLUDED IN COSTING & PRICING PN 9740001**