0554669 Adaptive Industries

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What Arrived: This Feeder was previously returned for repair on RMA# 0554658, for being unable to run Motor. When Feeder was here we saw it would run fine if door was open, but not if closed, and looked like a consistent problem. When Motor Wire Harness bend was changed, it would run with door closed. Replaced this wire harness, and ran product successfully for a few hours, as Burn in was not an option. Did offer them upgrade to allow burn in for $3.5K, but the end user did not go for it. Adaptive got machine back, and it ran well for about 50 products, and then was up to its old tricks. Offered them $1,200 credit toward next return, and expedite at no charge, but it would need the $3.5K upgrade. This may fix and they would be looking at $2.3K, or maybe it would be more. See attached email chain. (Machine Serial Number:9937-01468)
Description of Problem: MFT 250 ED W/ Table Serial Number 9937-01468 (Old Blue Motor. Believe original motor encoder, as cap is not diagonal) (2) 30mm S Old all Purple Habasit Feed Belts (2) SW 68 (4) 20mm ED Discharge Belts (1) E/R (1) 50mm Metal Rear Support Curve ASSY (2) Tall Product Support Rod ASSY (1) Set Mag Side Guides Tall (1) Stack Light) (1) Black Tote of Product Samples
Work Done: Jogged fine when first out of box. Let Adaptive know, and that I would play with it a bit, and then move to do the upgrade. Found shipping damage to exit rollers and exit roller brackets. Brackets should be repairable. Told customer $605.00 per roller, and an hour labor. With the upgrade, and credit we are up to $3,710.00 so far. Shall I proceed? I did give them a sweet deal on the roller 4023200 Rene did say we can proceed. 5/22/24 DTK Replaced Exit Rollers. Pulled Interface Board 7050200 SN NT3705 from stock. Replaced Exit Rollers 5/23/24 Completed upgrade to 2.9.18B Software and new Interface Board. Re-set up settings. Passed check out. Put into 24 hour burn in and observed for proper operation. After about an hour of Burn In, it went into a Jam but then could run again. Replaced Motion Control Board, that ran burn in successfully in a Feeder back in 2019 Put into 24 hour burn in and observed for proper operation. Faulted after about 3 hours of burn in. Tomorrow I will try different Computer Board, Software Card, and Data Interface Cable. Updated Customer via Email. 5/28/24 DTK Actually Data Interface Cable was replaced on previous RMA. Ran with different Computer Board, an Software Chip, while Serial / Parallel Port Cable disconnected. Put original Computer Board, Motion Control Board, and Software Card in machine, connected Serial / Parallel Port Cable. Faulted in less then 15 minutes. Installed AMP Board PN 7033000 SN 19161 Put into 24 hour burn in and observed for proper operation. 5/29/24 DTK Passed 24 hour burn in, and started another 24 hour. Emailed customer to update them, and that if it passes this next 24 hour, I will plan to run over the weekend, and if it passes that, I'll call it good and quote it. 5/30/24 DTK Was still running when I came in, but a Feed Belt jumped the Pulley again. Noticed how neither the Drive or Idler Pulley are crowned on these old machines. Replaced Drive Pulleys with new ones with crowns, and went to the SE S Feed Belts 1169300. Ran for about 6 hours burn in, to complete that 24 hour. Then put in a 72 hour burn in, and observed for proper operation. 5/31/24 DTK When I came in Monday morning, machine as at Status Off Screen. Asked Penny and team if they had any machiens burn in, and what there screen said, as I thought maybe we had a line voltage issue, to cause this Feeder to restart. They did not seem too confident they actually paid attention to the screen it was on, but then they did say it was at 23 hours and some minutes/second. Started 24 hour burn in. Told customer I came in this morning to find the machine on the “Status Off Screen”. This would happen if machine lost AC Power. I cannot confirm there was a AC line issue over the weekend, but we did have some thunderstorms. I also do not know how long the machine ran before this occurred, and if any fault occurred. My new plan is to run a couple 24 hour runs this week, and if it passes them, I can quote the machine on Wednesday. Feeder passed 24 hour burn in, and started another 24 hour, and observed for proper operation. 6/4/24 DTK Feeder passed 24 hour burn in, and diagnostics checked good. Just for the heck of it, I started another 24 hour, and observed for proper operation. Prepared repair quote, and emailed to the customer. 6/5/24 DTK Passed 24 hour burn in. Just for the heck of it, I started another 24 hour. 6/6/24 DTK Customer choose to pay half with credit card, with 3% processing fee. Got credit card info and UPS# for ground shipping. Updated assigned serial numbers. Stopped burn in a bit over 24 hours. Ran check out, and it looked good. Shipping under SO# 045364 DTK 6/7/24
Repair Quotation Notes: Completed By: Lower Exit Roller ASSY 250 where damaged in shipping, along with the brackets. Rollers needed replacing, but we were able to straighten brackets. Upgrade to Software VER 2.9.18B W/ New Interface Board 7050200 was aggreged upon with customer, before return of unit, to allow for unattended motor testing. Then it was found that PWM Motor Amplifier PCB was causing intermittent Motor Stoppages, or faults. Only have used versions of these boards available. We applied a 50% discount from the last new price, for this used board. Machine has passed a total of 120 hours of motor testing, without a single fault, after this board was installed. Had issues with Feed Belts tracking off pulleys in Motor tests. Upgraded to a better white belt PN 1169300, and crowned Drive Pulley 4122300. MFT covered costs of Feed Belts and Drive Pulleys, and labor to address issue, but we would recommend adding the Collars at customers expense.

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Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	73899	4023200		LOWER EXIT ROLLER ASSY 250	Set Complete		0 hrs	2		$605.00	0.00	$1,210.00	4
Edit	73900	RMA		LABOR (TO REPAIR SHIPPING DAMAGE)	Set Complete		0 hrs	1		$200.00	0.00	$200.00
Edit	74066	UPGRADE		TO SOFTWARE VER 2.9.18B W/ NEW INTERFACE BOARD 7050200	Set Complete		0 hrs	1		$3,500.00	0.00	$3,500.00
Edit	74067	7033000		PWM MOTOR AMPLIFIER PCB ASSY (50% DISCOUNT FOR USED BOARD)	Set Complete		0 hrs	1		$3,490.00	50.00	$1,745.00	0
Edit	74072	1169300		FEEDBELT SE 304007S	Set Complete		0 hrs	2		$141.00	100.00	$0.00	9
Edit	74073	4122300		DRIVE PULLEY ASSY 304007	Set Complete		0 hrs	2		$258.00	100.00	$0.00	10
Edit	74069	4121000		COLLAR FEEDBELT INT 16MM	Set Complete		0 hrs	3		$64.00	0.00	$192.00	34
Edit	74070	DISCOUNT		SUBTRACTED LABOR FROM PREVIOUS REPAIR ATTEMPT (RMA# 0554658)	Set Complete		0 hrs	1		($1,200.00)	0.00	($1,200.00)
Edit	74071	RMA		LABOR (TESTING AND DIAGNOSING FAILED AMP BOARD)	Set Complete		0 hrs	4		$200.00	0.00	$800.00
Edit	74101	NEW BOX		AND FOAM	Set Complete		0 hrs	1		$115.00	0.00	$115.00

+ denotes that software settings are available for this piece of equipment.

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			*PRODUCT STACK SHELVES ARE NOT INCLUDED WITH BASE-PICK WHAT IS NEEDED*


			**ALL ITEMS BELOW ARE INCLUDED IN COSTING & PRICING PN 9740001**