0554440 Tree Top Inc.

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What Arrived: (Machine Serial Number:0741-06494) Sending MotherBoard assembly with computer bd and cf card. Unit shows screen message "ERROR READING MOTHERBOARD ID PLEASE RESTART MACHINE" See attached photos
Description of Problem: Stainless Steal MB2 Control Box - Motherboard ASSY Part Number 82200300 Serial Number 2216 - CB SN 2268 - PS SN RA67219955 - Custom ProtoBoard linking Rear and Front Connector headers of Motherboard. See Customer Schematic Schneider PKG Washdown 2007117 for more details.
Work Done: Found Motherboard ASSy just loose in the box. Found AC input Header P16 got bumped and was not making good connection in Solder Joints. Re-heat Solder Joints to correct. Found ERROR READING MOTHERBOARD ID problem to come up consistently. Found it was not due to Computer Board or Software Card. Recalled that there was a Cap that had shorted on these Motherboard to cause this fault, and how I had seen this several times. Searched RMAs, found last time was in 2016, and was C134 that failed short. On the Tree Top Motherboard C134 was reading 26 ohms across it. Had Vicki pulled C134 and short went away. Vicki replaced C134, and this solved the ERROR READING MOTHERBOARD ID, saw board boot normally, and DC Bus Charge. The Keypad Cable is physical damaged from how customer shipped it with Motherboard loose in box. Did not have same Keypad Cable in stock, but we have one about 2" longer. Vicki to replace in morning. Customer like glued on the Keypad without taking adhesive backing off, and Keypad was coming up an all wonkey. In process of cleaning away glue residue, to see if I can stick the Keypad on normally. 8/1/22 DTK Motherboard is passing all testing. But found it has the AVAGO Optos. Vicki replaced Optos. Passed all testing on bench including test of Proto Board. Passed 2 hour burn in, on test fixture. Replaced stripped latches, and hinges. Put Motherboard back in box and put in burn. Quoted customer. Received PO 8/2/22 DTK Passed all testing. Updated assigned serial numbers. Shipping under SO# 041628 8/3/22 DTK
Repair Quotation Notes: Completed By: Found Header of Motherboard for AC input, had cracked solder joints, and was making intermittent connection. Was able to suck some solder out and reflow, to resolve. Keypad Flex Cable was all cut up opening connections needed to allow Keypad to work. Believe both the AC Header issue, and Keypad Cable issue, were caused in shipping, as boards were not secured inside Control Box, and bouncing around in shipping. A Capacitor failed in use for a DSP Circuit, on the Motherboard, that was the source of the "Error Reading Motherboard ID" Fault during boot up. Cabinet Latches for Control Box are stripped out, and the Hinges for Control Box were broken.


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Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	61159	6412500		CAP .68UF 50V CERM X7R 0805	Set Complete		0 hrs	1		$2.00	0.00	$2.00	26
Edit	61160	3400000		CABINET LATCH	Set Complete		0 hrs	2		$10.00	0.00	$20.00	2661
Edit	61161	3010000		FEEDER HOUSING HINGE	Set Complete		0 hrs	2		$16.00	0.00	$32.00	50
Edit	61162	RMA		LABOR	Set Complete		0 hrs	6		$200.00	0.00	$1,200.00
Edit	61158	5311010		KEYPAD FLEX CABLE EXT 8"	Set Complete		0 hrs	1		$127.00	0.00	$127.00	3


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			*PRODUCT STACK SHELVES ARE NOT INCLUDED WITH BASE-PICK WHAT IS NEEDED*


			**ALL ITEMS BELOW ARE INCLUDED IN COSTING & PRICING PN 9740001**