0554340 Tops Products

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What Arrived: Customer made claim some Keypad Buttons are not working, and LCD is acting up. Informed them this is under the RMA Warranty, and they can return machine for warranty evaluation, or we can send a Warranty replacement Keypad and LCD. They are drving the machine up today. Offred a one day turn, if the left first thing tomorrow AM, but they are coming today. Told them a same day turn today, is doubtful. 9/30/21 DTK Turned out problem was on Interface Board. No work done to Interface Board on this RMA, so this is not covered under RMA Warranty. Split off to this RMA # (Machine Serial Number:9811-01271)
Description of Problem: MFT 350 ED W/ Table Serial Number 9811-01271 (3) 30mm R Feed Belt 1163300 (3) 30mm Stripper Wheels (6) 20mm Discharge Belts (4) Product Support Rod ASSY (1) Just Right Mag Side Guide (1) E/R Pair (1) Signal Light
Work Done: Penny to replace U5, U11, and U12 of Interface Board. This did not fix the board. Looks like 13 Pull up resistros are bad, reading 7K instead of 10K. In the interest of time, I switched this with a used Interface Board, and made notes of how to repair. Will charge like we repaired this board. Mechanism checked good. Passed all electrical tests. Put into 24 hour burn in. Quoted customer. 10/1/21 DTK During Burn in a Feed Belt rode over the collar and caused Jam in Burn in. Decided to replace no charge. Saw no other damage. Replaced Feed Belts, passed diagnostics, Put into 24 hour burn in, and observed for proper operation. Updated Customer, and give option for pick up today. SO# 039605 10/4/21 DTK Syspro ID ESS050
Repair Quotation Notes: Completed By: Found issues where on the Interface Board, and not the LCD and Keypad that were replaced on previous RMA. RMA Warranty only covers parts and labor performed under that RMA. So even though the machine had the same symptoms, since the cause was different, it would not be covered under RMA Warranty. Considering you did not get much time, after paying good money for the repair, I can work with you on price, and offer a Courtesy Discount. Give machine a full evaluation, at no additional charge, and it is in great condition.


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Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	54554	6170000		SN74LS396N OCTAL STORAGE REG	Set Complete		0 hrs	1		$25.00	0.00	$25.00	2
Edit	54555	6140200		74HC244 OCT TRI-ST BUF 20-SOIC	Set Complete		0 hrs	2		$4.00	0.00	$8.00	5
Edit	54557			LABOR	Set Complete		0 hrs	3		$165.00	0.00	$495.00
Edit	54558			20% COURTESY DISCOUNT	Set Complete		0 hrs	1		($105.60)	0.00	($105.60)


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			*PRODUCT STACK SHELVES ARE NOT INCLUDED WITH BASE-PICK WHAT IS NEEDED*


			**ALL ITEMS BELOW ARE INCLUDED IN COSTING & PRICING PN 9740001**