0554313 Tops Products

RMA#:

Rev:

Traveler Status: Schedule Status:

Prepared By:

Date Rel:

Date Equip. Received:

Date Quoted:

E. Ship Date:

PO#:

PO Date:

Dates Shipped:

Active:

cust id:

Identifier (30 chars):

Category:

*REP/OEM/VAR:

RMA Types

Warranty?

BILL TO

*Attn:

*Company:

Address:

City:

State:

Zip:

Country:

*Phone:

Fax:

*Email:

Rev1:

Rev2:

Rev3:

SHIP TO

Attn:

Company:

Address:

City:

State:

Zip:

Country:

Phone:

Fax:

Email:

FAT Type:

FAT Date:

Lease/Sale:

Crate/Box:

Prod. Hrs Left:

Prod. Hrs Total:

Prod. Pct Done:

Non Prod. Hrs Left:

Non Prod. Hrs Total:

Non Prod. Pct Done:

Billed Pct Done:

Price (Gross):

Project Docs:

Open in Explorer

Discount:

Quote Docs:

Open in Explorer
Copy Path

Quantity Discount:

Commission:

Price (Net):

Customer Price:

Down Payment:
Prior to Ship Payment:
Final Payment:

Down Pay Email
Ship Pay Email
Final Pay Email

✓ Wrike Down Pay
✓ Wrike Ship Pay
✓ Wrike Final Pay
★ Wrike Accounting Complete

Priority:

Override

Pay Comments:

Update Comments

Red Flag:

Don't Start Until:

Demo Equipment

R&D Project

Include in A3 Report

*Machine Serial Number:

*(Required fields)

What Arrived: Started out screen would go blank the come back on. Reset and enable and startback up. Then screen would come up but would not allow us to enable run. Now screen back light comes up but no text. (Machine Serial Number:9811-01271) Returning for evaluation / repair.
Description of Problem: MFT 350 ED W/ Table Serial Number 9811-01271 (3) 30mm R Feed Belt 1163300 (3) 30mm Stripper Wheels (6) 20mm Discharge Belts (4) Product Support Rod ASSY (1) Set Mag Side Guides (1) E/R Pair (1) Signal Light
Work Done: Customer agreed to Expedite Fee. Found LCD, and Keypad had failed causing them to be unable to run machine. Cooling fan also failed. Did full diagnostics. Completed repair quote, and emailed to the customer. Submitted PO REQ for Deb to order. 7/12/21 DTK Deb said lead time on fan will be unpredictable could be a few days, or up to a week. Dan Beyer, called stating they wanted to move forward, and pay via credit card. Told him I would not need CC info now. Just an email stating they want to move forward is enough, for us to move forward. Then we will get CC Info just prior to shipping. Give lead time of best case scenario by Friday, but if Fan is delayed it will push into next week. Got that email, see attached. 7/13/21 Got machine complete, except fan install. 7/14/21 DTK Fan came can. Completed work to the machine. Put into 24hour burn in and observed for proper operation. 7/16/21 DTK Machine passed 24 hour burn in and check out. Shipping under SO# 039029 7/19/21 DTK Customer made claim some Keypad Buttons are not working, and LCD is acting up. Informed them this is under the RMA Warranty, and they can return machine for warranty evaluation, or we can send a Warranty replacement Keypad and LCD. They are drving the machine up today. Offred a one day turn, if the left first thing tomorrow AM, but they are coming today. Told them a same day turn today, is doubtful. 9/30/21 DTK Turned out problem was on Interface Board. No work done to Interface Board on this RMA, so this is not covered under RMA Warranty. Split off to RMA # 0554340 10/1/21 DTK RETURN UPS GND 542950
Repair Quotation Notes: Completed By: LCD it self has failed causing it to be unable to show characters. LCD Cable looks in rough shape, recommend replacing with LCD. Membrane Switch or Keypad has also failed. The Cooling Fan for electronics is no longer able to spin. Feed Belts, Stripper Wheels, and Discharge Belts that move the product, are worn, recommend replacing.


Serial Number:
Quantity:	Price: % Discount:
	Special cost * financial summary does multiply by quantity * (do not use for purchase orders):
	Set to Zero Production Item: Used Equipment: RMA Main Product: Cost credit
Part Number:	Multifeeder Part: Lead Time (days):
Part Name:
Flag Item:
Date Started:	Date Required: Date Shipped:
Build Pulled:	Build Mechanical: Build Electrical:
Overall Status:	Check Out #1: Check Out #2:
Notes:
Don't Start Until:
Returned
	Add/View/Edit Resource Hours


Vendor:
Description:
Purchase Order:
Total Cost:
Partial Cost:	use this if only part of the purchase order was applied to this work order

Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	52705	7001500		LCD ASSY	Set Complete		0 hrs	1		$350.00	0.00	$350.00	1
Edit	52706	7001300		LCD INTERFACE CBL INT 3IN LG	Set Complete		0 hrs	1		$27.00	0.00	$27.00	32
Edit	52707	5310000		MEMBRANE SWITCH	Set Complete		0 hrs	1		$337.00	0.00	$337.00	2
Edit	52708	7017000		FAN ASSY 25 X 6MM .6W	Set Complete		0 hrs	1		$91.00	0.00	$91.00	0
Edit	52709	1163300		FEEDBELT 304007R	Set Complete		0 hrs	3		$128.00	0.00	$384.00	18
Edit	52710	1096800		STRIPPER WHEEL 3042	Set Complete		0 hrs	3		$126.00	0.00	$378.00	14
Edit	52711	1178300		ED DISCHARGE BELT EPDM 204003	Set Complete		0 hrs	6		$84.00	0.00	$504.00	23
Edit	52712			EXPEDITE FEE	Set Complete		0 hrs	1		$500.00	0.00	$500.00
Edit	52713			LABOR	Set Complete		0 hrs	8		$165.00	0.00	$1,320.00


Charge ID:
Charge postfix (3 chars):
Manager:
Cost Center:
Description:
Begin Date:
End Date:
Budget (hours):
	Active R & D


			*PRODUCT STACK SHELVES ARE NOT INCLUDED WITH BASE-PICK WHAT IS NEEDED*


			**ALL ITEMS BELOW ARE INCLUDED IN COSTING & PRICING PN 9740001**