0553828 Phillips Graphics

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What Arrived: Units membrane is not responding to touch. Buttons seem ok but the connecting ribbon not functioning properly. I can get buttons to function if i maneuver ribbon around. In addition to what was on the form Lou told me the audible alarm would stay on, and the machine would not come out of Status Off. (Machine Serial Number:0030-01644)
Description of Problem: (1) MFT 250 XLD SN: 0030-01644 (1) 20mm rough natural feed belt (1) 20mm purple vacuum feed belt (2) 20mm Stripper wheels (6) 20mm discharge belts (1) ER pair (1) Rear support curve (3) Product support rod brackets sans rods
Work Done: Checked in and inspected machine, found machines keypad to be non functional. Installed new keypad to run tests. 3/14/2018 MM Performed standard IO tests, found the red light, low product and APL outputs form machine do not work. Machine also has worn out ER pair. Put into 24 hour burn-in. 3/14/2018 MM Machine gave major product jam during burn-in. restarted burn-in 3/15/2018 MM This version of machine is not applicable to J1 output test box. Geez Matt was really out of it. Found stand offs for Winsys, and Tech 80 board were backed out, causing the Tech 80 board to be unable to fully seat into Winsys board. Also found 5v DC at 4.7V. Re-worked to allow board to mate properly, and turned up DC supply for 5V. Found E/R pair is fine. The discharge belt were in between the sensor. Oh my Matt. Removed E/R pair from quote. Put in 24 hour burn in, and observed for proper operation. 3/22/18 DK Machine jammed in burn in. 3/23/18 DK Fan was not pushing as much air as normal. Replaced fan, and fan filters. Put Feeder in 24 hour burn in and observed for proper operation. 3/26/18 Feeder passed 24 hour burn in, put in another 24 hour burn in. 3/27/18 DK Feeder jammed in burn in 3/28/18 DK Put in replacement used Motion Control board, put in 24 hour burn in, and observed for proper operation. Sent customer an email to update of status. 3/29/18 DK Jam occurred in burn in, real close to hitting 24 hours. 3/30/18 DK Put in Burn in with new software card, and replacement used Motion Control Board, installed. Observed for proper operation. 4/2/18 DK Feeder passed 24 hour burn in. Installed original MC Board, and put in 48 hour burn in, with the new software chip. 4/3/18 DK Major Product Jam occurred. After trying several other items. Replacement used Win system Board, allowed machine to run a total of 72 hours of successful burn in. 4/16/18 DK Ran diagnostics, and found Yellow light stayed on all the time, re-flashed EEPROM to solve issue. Machine passed all other tests. Evaluated mechanisms and prepared repair quote. Emailed customer repair quote. 4/26/18 Sent customer reminder email. 6/1/18 DK Customer requested minimum repair quote. Warned customer of possible catastrophic failure, and recommended full quote. Offered 15% courtesy discount. via email. 6/5/18 DK Customer stated they wanted machine for parts, and asked what they owe so far. Told them they are in it for the $400 evaluation fee, and we need a PO to proceed. 6/25/18 DTK. Received PO for $400 evaluation. 6/27/18 DTK Rescued win System board S/N 9906060890 used for checkout and replaced original S/N 4002122 computer board-DEK 7/25/18 Reassembled original shafts, collars, pulleys removed for evaluation. Could not salvage glued keyboard-DEK 7/25/18 Salvaged fan replaced during burn-in. -7/25/18 DEK Salvaged rear cabinet filter and returned to stock. - 7/30/18 dek Generated sales order 032185 for Evaluation but non-repair of feeder at customer request 7/30/18 -DEK
Repair Quotation Notes: Completed By: Keypad is bad and not functioning, this needs to be replaced. Found that BOTTOM STOCK WIN SYS Computer Board was causing false Intermittent Major Product Jam fault. Split Collars are stretched causing wear in mating of Center Piece Shaft, and End Piece Shafts. Feed belts are worn and cracked and need to be replaced. Bearings for Center Piece Shafts are worn and in need of replacing. Drive pulley and idler pulleys are worn and need to be replaced. Feed Belt Collars are missing and need to be replaced. Stripper wheels are worn and need replacement. Discharge belts are worn and stretched and need replacement. Discharge pulleys are worn and in need of replacing. Ramps installed on Discharge are not recommended by Multifeeder, and were not installed by Multifeeder. We will not remove them.

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Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	32790	5310000		MEMBRANE SWITCH	Set Complete		0 hrs	1		$337.00	0.00	$337.00	2
Edit	32791	7031000		BOTTOM STOCK WIN SYS (USED PART 50% DISCOUNT)	Set Complete		0 hrs	1		$2,495.00	50.00	$1,247.50	0
Edit	32792	1355000		SPLIT COLLAR THREE PIECE SHAFT	Set Complete		0 hrs	4		$157.00	0.00	$628.00	13
Edit	32794	1262500		CENTER THREE PIECE SHAFT 250	Set Complete		0 hrs	1		$245.00	0.00	$245.00	3
Edit	32795	1260000		END PIECE THREE PIECE SHAFT	Set Complete		0 hrs	4		$280.00	0.00	$1,120.00	12
Edit	32796	1001000		BALL BEARING 1210	Set Complete		0 hrs	4		$28.00	0.00	$112.00	44
Edit	32809	1163200		FEEDBELT 204007R	Set Complete		0 hrs	2		$82.00	0.00	$164.00	9
Edit	32810	4121200		SPANNING PULLEY ASSY 204007	Set Complete		0 hrs	2		$124.00	0.00	$248.00	6
Edit	32811	4122200		DRIVE PULLEY ASSY 204007	Set Complete		0 hrs	1		$72.00	0.00	$72.00	17
Edit	32812	4121000		COLLAR FEEDBELT INT 16MM	Set Complete		0 hrs	4		$47.00	0.00	$188.00	34
Edit	32813	1094600		STRIPPER WHEEL 2040	Set Complete		0 hrs	2		$102.00	0.00	$204.00	24
Edit	32814	1178500		XLD DISCHARGE BELT EPDM 204003	Set Complete		0 hrs	6		$109.00	0.00	$654.00	0
Edit	32815	4127400		DISCHARGE PULLEY ASSY 2040	Set Complete		0 hrs	6		$71.00	0.00	$426.00	14
Edit	32816			LABOR	Set Complete		0 hrs	10		$165.00	0.00	$1,650.00

+ denotes that software settings are available for this piece of equipment.

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			*PRODUCT STACK SHELVES ARE NOT INCLUDED WITH BASE-PICK WHAT IS NEEDED*


			**ALL ITEMS BELOW ARE INCLUDED IN COSTING & PRICING PN 9740001**