0553658 Tweezerman

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What Arrived: Machine will not boot, possible motherboard issue, customer indicated there is burnt spot on motherboard with wires not connected. customer sending in just the motherboard assembly to be repaired. This RMA may be expedited (Machine Serial Number:0923-08214) Customer agreed to $500 expedite. Email record is attached.
Description of Problem: (1) Motherboard Assembly part number 8220700 Serial Number 1168 (MB SN 5246, CB SN TS135904, PS EA85197) (1) Motor 7104800 (4/21/17)
Work Done: Matt diagnosed Computer Board as causing no boot up. Then noticed burns spots on MB, around U31, U32, C123, & C124. Jane pulled these 4 parts, some pads came off. Found 15V Vcc shored through Converter, and Power X, also 5V Vcc is also shorted. Jane to remove all Optos, for further testing. Elected to waive expedite fee, as warranty issues prevented us from getting to this quickly. 4/10/17 DK With all optos removed 5V Vcc short was gone, however, still did not get 5v VCC out. Jane replaced U45 5v VCC regulator. Now power supplies to Power-X is normal. Motherboard passed all testing but motor, as Power-X has failed. Motherboard is set up w/ jumpers to output Motor Encoder, and this is how it should be for the labeler application. Plan if PO is received - Remove Power-X, Power X voltage testing, Add U30, U31, U32, U34, U35, and U38 (jumper wire needed from U31.6 & U30.6, Add R116. Talked to Greg about potential Motor, and Mechanical Load issue, and it is a possibility. Completed repair quote, and warned customer of other issues, offering free motor evaluation. 4/11/17 DK Evaluated motor, and found to be fully functional. Sent customer email report. 4/21/17 DK Received PO. 4/24/17 DK Followed, plan, Jane replaced parts. 4/25/17 DK Found U42 Opto, and U33 Buffer have also failed. Jane replaced, and Motherboard runs motor properly, and passed diagnostics. 4/26/17 DK Put Motherboard ASSY in 24 hour burn in and observed for proper operation Shipping under SO# 029175 4/27/17 DK
Repair Quotation Notes: Completed By: Computer Board has failed causing the machine to be unable to boot up. The board has been deemed un-repairable. Power-X module for motor control has failed. When it failed it shorted out the Opto Isolators, Regulator, and DC Converter, while damaging some Capacitors. It is possible a failed Motor or Mechanical load issue caused the failure of these electronics. It is recommended that the Mechanism and Motor are evaluated, before these circuits are re-installed in the machine. Multifeeder can offer a Motor evaluation at no additional charge. We would need to charge for a mechanical evaluation of the machine. You may reference the same RMA# of 0553658 for the return of additional items.


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Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	28966	7031400		COMP NON WINSYS TS5300W/O CHIP	Set Complete		0 hrs	1		$1,459.00	0.00	$1,459.00	-3
Edit	28967	5506200		POWEREX PS11036 30A	Set Complete		0 hrs	1		$578.00	0.00	$578.00	13
Edit	28968	6211400		PHOTO OPTOISO 10MBPS 5SMD	Set Complete		0 hrs	6		$19.00	0.00	$114.00	28
Edit	28969	5504400		DC CONV 2W 5-15V SING CE SIP-7	Set Complete		0 hrs	1		$58.00	0.00	$58.00	8
Edit	28970	6328800		REG VOLTAGE 5.0V 800MA SOT-223	Set Complete		0 hrs	1		$6.00	0.00	$6.00	13
Edit	28971	6410100		CAP .1UF 50V CERAMIC X7R 603	Set Complete		0 hrs	1		$1.00	0.00	$1.00	473
Edit	28972	6422500		CAP 22UF 10V TANT EIA C	Set Complete		0 hrs	1		$2.00	0.00	$2.00	10
Edit	28973			LABOR	Set Complete		0 hrs	8		$165.00	0.00	$1,320.00


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			*PRODUCT STACK SHELVES ARE NOT INCLUDED WITH BASE-PICK WHAT IS NEEDED*


			**ALL ITEMS BELOW ARE INCLUDED IN COSTING & PRICING PN 9740001**