0553356 Durable Packaging

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What Arrived: Returning Motherboard ASSY Motherboard ASSY P/N 8220700 S/N 1643 for evaluation and repair. Displays Motherboard ID is locked. Tried to re-set with customer 3 times without success. This Motherboard ASSY was previously returned under RMA# 0553296. At that time the machine showed a Motherboard ID lock, I was able to walk the customer through the unlocking, and then the machine stated the AMP code did not match the Feeder Software. Upon arrival it did not show the AMP code issue. Did see issues with the Power Supply and replaced it. It shipped at the end of August, and has been working well for about 1.5 months according to the customer. This is under RMA warranty. (Machine Serial Number:1230-08669) Motherboard ID lock issue came back, and now it will not even load software. Returning for evaluation and repair.
Description of Problem: (1) Motherboard ASSY part number 8220700 serial number 1643 (CB SN 207980, PS SN EB4A200485)for MFT 250ip DCC XED Serial Number 1230-08669
Work Done: Found LCD Ribbon cable was installed upside down and off a row of pins on the LCD. Reconnected properly. Motherboard ID was locked. Was able to manually unlock it. Motherboard assembly passed diagnostics. Put in 24 hour burn in and observed for proper operation. 11/25/15 DK Motherboard assy passed 24 hour burn in, and diagnostics. Talked with customer about findings. Will waive evaluation, and cover under RMA warranty. Shipping under SO# 025780 11/30/15 DK Came back 12/9/15 DK Motherboard ID was locked, successfully unlock. On next power cycle it showed "Error Reading Motherboard ID". Tried new Computer board, and saw no issue, and also did not see issue with old computer board. Took apart Motherboard ASSY and took a close look at AMP DSP circuitry. Found not problems, and AMP DSP would take a J-Tag. Put on test fixture and cycled power occasionally. Saw no issues. 12/10/15 DK Heated areas of the Motherboard and Computer Board to try and repeat issues. Did not see any issues. 12/11/15 DK Cycled power a few more times, without seeing problem. Presented 3 options to the customer via email. With special pricing and used items approved verbally by Peter N. 12/14/15 DK Worked out details with customer via email. Assembled used motherboard, computer board, and software chip. Programed software chip to match this Feeder. Put in 24 hour burn in test. 12/16/15 DK Prepared repair quote and emailed to the customer. 12/17/15 DK Motherboard ASSY passed 24 hour burn in. 12/18/15 DK Motherboard passed check out. Waiting for revised PO to ship. Updated assign serial numbers for new Computer board S/N TS 161641 & new Motherboard ASSY S/N 1226. Shipping under SO# 25906 12/21/15 DK
Repair Quotation Notes: Completed By: Problem proved to be very intermittent, and extremely difficult / time consuming to pin point. Customer was presented 3 options, that had special pricing due to recent issues. Customer choose option that has the greatest chance of success. Below is a quote reflecting this option presented in email. Multifeeder will take possession of replaced parts. * A hard copy purchase order that agrees to repair quote charges is required before work can continue.


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Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	24382	7031400		COMP NON WINSYS TS5300W/O CHIP	Set Complete		0 hrs	1		$1,459.00			-3
Edit	24383	7220000		8MB MEM CARD WITH SOFTWARE (TYPICALLY $668.00)	Set Complete		0 hrs	1		$0.00			0
Edit	24384	7052000		CE MOTHERBOARD ASSEMBLY (USED, SPECIAL PRICE, TYPICALLY $4,667.00)	Set Complete		0 hrs	1		$2,000.00			0
Edit	24385	7018700		FAN ASSEMBLY 80 X 80 X 15 213W (USED HALF PRICE)	Set Complete		0 hrs	1		$57.00			17
Edit	24386	7001800		LCD DISPLAY 4 X 40 (USED HALF PRICE)	Set Complete		0 hrs	1		$168.50			0
Edit	24387	7001800		MINIMUM MOTHERBOARD EVALUATION CHARGE (TYPICALLY $370.00)	Set Complete		0 hrs	1		$0.00			0


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			*PRODUCT STACK SHELVES ARE NOT INCLUDED WITH BASE-PICK WHAT IS NEEDED*


			**ALL ITEMS BELOW ARE INCLUDED IN COSTING & PRICING PN 9740001**