0553040 Pentagon Graphics

RMA#:

Rev:

Traveler Status: Schedule Status:

Prepared By:

Date Rel:

Date Equip. Received:

Date Quoted:

E. Ship Date:

PO#:

PO Date:

Dates Shipped:

Active:

cust id:

Identifier (30 chars):

Category:

*REP/OEM/VAR:

RMA Types

Warranty?

BILL TO

*Attn:

*Company:

Address:

City:

State:

Zip:

Country:

*Phone:

Fax:

*Email:

Rev1:

Rev2:

Rev3:

SHIP TO

Attn:

Company:

Address:

City:

State:

Zip:

Country:

Phone:

Fax:

Email:

FAT Type:

FAT Date:

Lease/Sale:

Crate/Box:

Prod. Hrs Left:

Prod. Hrs Total:

Prod. Pct Done:

Non Prod. Hrs Left:

Non Prod. Hrs Total:

Non Prod. Pct Done:

Billed Pct Done:

Price (Gross):

Project Docs:

Discount:

Quote Docs:

Open in Explorer
Copy Path

Quantity Discount:

Commission:

Price (Net):

Customer Price:

Down Payment:
Prior to Ship Payment:
Final Payment:

Down Pay Email
Ship Pay Email
Final Pay Email

✓ Wrike Down Pay
✓ Wrike Ship Pay
✓ Wrike Final Pay
★ Wrike Accounting Complete

Priority:

Override

Pay Comments:

Update Comments

Red Flag:

Don't Start Until:

Demo Equipment

R&D Project

Include in A3 Report

*Machine Serial Number:

*(Required fields)

What Arrived: Motherboard was recently returned for repair for a motor issue under RMA# 0553026. LCD worked normally during repair process. LCD will not show characters. Customer connected LCD to a working machine and the LCD did not function. Customer ordered new LCD and saw black boxes but no characters. Customer procured their own LCD cable, and this made no difference. Returning Motherboard assy for evaluation again. (Machine Serial Number:0727-06431)
Description of Problem: (1) Motherboard assy P/N 8220300 S/N 1005 (w/o Power Supply Cover, w/ Front connector board cable) Computer board S/N TS 123568. (2) LCD Displays P/N 7001800 (1) Non MFT Ribbon Cable for LCD (1) MFT 250IP feeder (1) ED discharge (1) custom mag. side plate. 90 deg. transfer. (2) 30mm feed belts P/N 11999 (2) 30mm stripper wheels P/N 10973 (4) 20mm Discharge belts Plum P/N 11773 (2) feeder angle brackets (2) feeder mount plates (1) product sensor P/N 7007400
Work Done: Found several burnt components. The 3.3v DC supply and the 5v DC supply is shorted to common. Chong to remove obvious physically damaged parts. Sent customer preliminary report with request to have machine returned for evaluation and motherboard installation via email. 6/23/14 DK When obvious damaged parts were removed the 3.3v short went away. Made list of 5v parts for Chong to replace one by one, and test. Tested LCDs and cables. Found that the orginal LCD has failed, and the other items work fine. 6/24/14 DK All of the components on the 5v bus needed to be removed for the short to go away. Found that the 3.3v short was actualy still present. 7/2/14 DK All of the components on the 3.3 v bus needed to be removed to remove the short. 7/7/14 DK Found that the 12v dc supply was not present. The 12 volt regulator failed. Computer board and software need replacing. 7/9/14 DK LCD ribbing cable needed replacing as it was scored at some point. Other wise Motherboard assembly is fully functional. 7/10/14 DK Motherboard assy passed a 6 hour burn in on test fixture. 7/11/14 DK Installed Motherboard assy, and found that motor failed as well. All these problems probably occurred to AC Line voltage being applied to the 5v bus. Feeder has some mechanical issues as well. Completed quote. 7/14/14 DK Talked with Peter, and he okayed a courtesy discount of 50% off labor. Completed repair quote and emailed to the customer. 7/15/14 DK Tony completed the repairs, and put machine in burn in. Tony also completed check out. Completed paper work for prepayment. SO# 22579 7/23/14 DK
Repair Quotation Notes: Completed By: Motherboard and Computer Board had several parts that have been physically burnt. The most likely cause of this was that AC line voltage was connected to the DC bus when customer installed repaired Motherboard on sight. It is possible to connect an AC cable to a DC input. The Computer Board was found to be unrepairable. The next 33 line items on the quote were needed to repair the damage on the Motherboard. The Motor also failed due to over voltage, and is unrepairable. Power entry module is physically damaged. Product Sensor Pair is reading weaker then normal indicating it will fail soon. The Auto On Key on the Keypad needs to pressed very hard before the machine responds indicating the Keypad will fail soon. One of the cooling fans has broken blades. Both of the Filters for the cooling fans need replacing. Repair quote does not reflect final charges for service of this unit. Other problems either mechanical or electrical may arise during the RMA process due to natural causes. Quoted labor is an estimate. Actual labor time will be billed. This quote does not reflect shipping charges. All items will be shipped via UPS ground unless otherwise specified on purchase order. A $475.00 diagnostic/administration/handling fee will be applied to an item the customer deems is uneconomical to repair. All replaced and un-repairable items will be disposed of, unless otherwise stated on purchase order. * A hard copy purchase order that agrees to repair quote charges is required before work can continue. There is excess vertical slop in the Stripper Wheel Shaft, and the Upper Discharge Shaft. This slop will throw off the machines ability to accurately place products. Spur Gear teeth are worn and this will also throw off the machines ability to accurately place products. Collars that help align the Feed Belts are missing.

* To Refresh Totals - Click Save at Top *

Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	19912	7031400		COMP NON WINSYS TS5300W/O CHIP	Set Complete		0 hrs	1		$1,364.00			-3
Edit	19913	6383600		COMPACT FLASH 4.0 GB	Set Complete		0 hrs	1		$113.00			70
Edit	19914	6328100		IC VOLT REG 12V 100MA 8-SOIC	Set Complete		0 hrs	1		$3.00			3
Edit	19915	6425000		CAP 47UF 10V TANTALUM TE SMD	Set Complete		0 hrs	2		$2.00			0
Edit	19916	6170600		IC OCT BUS XCVR 24-TSSOP EMI	Set Complete		0 hrs	5		$4.00			15
Edit	19917	6091700		IC QUAD DIFF DRIV 3.3V SOIC-16	Set Complete		0 hrs	1		$10.00			9
Edit	19918	6400000		OSCILLATOR 10.0000MHZ SMD	Set Complete		0 hrs	1		$14.00			24
Edit	19919	6327800		REG IC 3.3V 800MA LDO SOT-223	Set Complete		0 hrs	1		$6.00			10
Edit	19920	6092700		OPTOCOUPLER LOGIC OUT 8-DIP	Set Complete		0 hrs	1		$13.00			5
Edit	19921	6092200		IC LINE RCVR QUAD CMOS 16-SOIC	Set Complete		0 hrs	5		$8.00			9
Edit	19922	6091100		RESET CHIP 2.93V SMD	Set Complete		0 hrs	2		$2.00			0
Edit	19923	6400100		OSC SG-636PCE 6.000MC0	Set Complete		0 hrs	3		$16.00			10
Edit	19924	6170600		IC OCT BUS XCVR 24-TSSOP EMI	Set Complete		0 hrs	5		$4.00			15
Edit	19925	6383400		16 BIT DSP W/FLASH MEMORY	Set Complete		0 hrs	2		$65.00			1
Edit	19926	6400300		OSC SG-636PCE 25.000M	Set Complete		0 hrs	1		$16.00			0
Edit	19927	6094000		IC CPLD 36 MCELL 3.3V 44-VQFP	Set Complete		0 hrs	1		$6.00			6
Edit	19928	6093500		IC FPGA 2.5V 1176 CLB 208-PQFP	Set Complete		0 hrs	1		$130.00			0
Edit	19929	6210900		OPTO PS2501L-4A 4CH GW-16	Set Complete		0 hrs	2		$7.00			36
Edit	19930	6464200		CAP 470UF 16V ELECT VS SMD	Set Complete		0 hrs	2		$4.00			2
Edit	19931	6451200		CAP 220UF 35 VDC SM F SIZE	Set Complete		0 hrs	1		$3.00			16
Edit	19932	6410100		CAP .1UF 50V CERAMIC X7R 603	Set Complete		0 hrs	57		$0.05			473
Edit	19933	6418000		CAP 4.7UF 10V TANT EIA-A	Set Complete		0 hrs	1		$0.80			2
Edit	19934	6425000		CAP 47UF 10V TANTALUM TE SMD	Set Complete		0 hrs	4		$2.00			0
Edit	19935	6475600		CAP 1000UF 10V SM ALUM	Set Complete		0 hrs	2		$3.00			18
Edit	19936	6403800		CAP 100PF 50V CERAMIC NPO 603	Set Complete		0 hrs	1		$0.10			699
Edit	19937	5504300		DC CONV 1W 5-15V SING CE SIP-7	Set Complete		0 hrs	3		$23.00			10
Edit	19938	6247500		RS-485 TRANSCEIVER SOIC-8	Set Complete		0 hrs	2		$11.00			8
Edit	19939	6327800		REG IC 3.3V 800MA LDO SOT-223	Set Complete		0 hrs	1		$6.00			10
Edit	19940	5504400		DC CONV 2W 5-15V SING CE SIP-7	Set Complete		0 hrs	1		$54.00			8
Edit	19941	6327600		REG IC 2.5V 800MA LDO SOT-223	Set Complete		0 hrs	1		$4.00			0
Edit	19942	6211400		PHOTO OPTOISO 10MBPS 5SMD	Set Complete		0 hrs	2		$18.00			28
Edit	19943	6410100		CAP .1UF 50V CERAMIC X7R 603	Set Complete		0 hrs	7		$0.05			473
Edit	19944	6418000		CAP 4.7UF 10V TANT EIA-A	Set Complete		0 hrs	1		$0.80			2
Edit	19945	6425000		CAP 47UF 10V TANTALUM TE SMD	Set Complete		0 hrs	1		$2.00			0
Edit	19946	6475600		CAP 1000UF 10V SM ALUM	Set Complete		0 hrs	1		$3.00			18
Edit	19947	5202500		MTR A0800 122-5-010 800W 200V (USED - 50% DISCOUNT)	Set Complete		0 hrs	1		$1,647.50			0
Edit	19948	8161000		POWER ENTRY MODULE	Set Complete		0 hrs	1		$104.00			200
Edit	19949	7007400		PRODUCT SENSOR PAIR ED IP	Set Complete	0 Electrical Engineering 1 Electrical Technician	1 hrs	1		$328.00			5
Edit	19950	5311000		MEMBRANE KEYPAD MFT	Set Complete		0 hrs	1		$315.00			50
Edit	19951	7018700		FAN ASSEMBLY 80 X 80 X 15 213W	Set Complete		0 hrs	1		$107.00			17
Edit	19952	3756800		FAN FILTER 80X80	Set Complete		0 hrs	2		$11.00			71
Edit	19953	1543200		SLEEVE BRG FLANGE 0708 03	Set Complete		0 hrs	8		$4.00			30
Edit	19954	1104800		SPUR GEAR 19 475 525 AI	Set Complete		0 hrs	1		$66.00			22
Edit	19955	4120900		COLLAR FEEDBELT IP 20MM	Set Complete		0 hrs	4		$22.00			104
Edit	19956			LABOR	Set Complete		0 hrs	35		$125.00
Edit	19957			COURTESY DISCOUNT 50% OFF LABOR	Set Complete		0 hrs	-1		$2,187.50

+ denotes that software settings are available for this piece of equipment.

Labor Hours
* To Refresh Totals - Click Save at Top *

Purchase orders for this Work Order

Edit

XID

Description

Partial

Cost


Charge ID:
Charge postfix (3 chars):
Manager:
Cost Center:
Description:
Begin Date:
End Date:
Budget (hours):
	Active R & D


Serial Number:
Quantity:	Price: % Discount:
	Special cost * financial summary does multiply by quantity * (do not use for purchase orders):
	Set to Zero Production Item: Used Equipment: RMA Main Product: Cost credit
Part Number:	Multifeeder Part: Lead Time (days):
Part Name:
Flag Item:
Date Started:	Date Required: Date Shipped:
Build Pulled:	Build Mechanical: Build Electrical:
Overall Status:	Check Out #1: Check Out #2:
Notes:
Don't Start Until:
Returned
	Add/View/Edit Resource Hours


Vendor:
Description:
Purchase Order:
Total Cost:
Partial Cost:	use this if only part of the purchase order was applied to this work order


			*PRODUCT STACK SHELVES ARE NOT INCLUDED WITH BASE-PICK WHAT IS NEEDED*


			**ALL ITEMS BELOW ARE INCLUDED IN COSTING & PRICING PN 9740001**