0552421 Lexmark Int*

RMA#:

Rev:

Traveler Status: Schedule Status:

Prepared By:

Date Rel:

Date Equip. Received:

Date Quoted:

E. Ship Date:

PO#:

PO Date:

Dates Shipped:

Active:

cust id:

Identifier (30 chars):

Category:

*REP/OEM/VAR:

RMA Types

Warranty?

BILL TO

*Attn:

*Company:

Address:

City:

State:

Zip:

Country:

*Phone:

Fax:

*Email:

Rev1:

Rev2:

Rev3:

SHIP TO

Attn:

Company:

Address:

City:

State:

Zip:

Country:

Phone:

Fax:

Email:

FAT Type:

FAT Date:

Lease/Sale:

Crate/Box:

Prod. Hrs Left:

Prod. Hrs Total:

Prod. Pct Done:

Non Prod. Hrs Left:

Non Prod. Hrs Total:

Non Prod. Pct Done:

Billed Pct Done:

Price (Gross):

Project Docs:

Discount:

Quote Docs:

Open in Explorer
Copy Path

Quantity Discount:

Commission:

Price (Net):

Customer Price:

Down Payment:
Prior to Ship Payment:
Final Payment:

Down Pay Email
Ship Pay Email
Final Pay Email

✓ Wrike Down Pay
✓ Wrike Ship Pay
✓ Wrike Final Pay
★ Wrike Accounting Complete

Priority:

Override

Pay Comments:

Update Comments

Red Flag:

Don't Start Until:

Demo Equipment

R&D Project

Include in A3 Report

*Machine Serial Number:

*(Required fields)

What Arrived: Returning Motherboard assy. for repair. Part number 82202-0D. Possible short. Missing external trigger.(Machine Serial Number:0516-06137)
Description of Problem: (1) 350 IP right side case SN 0516-06137.
Work Done: Shipping damage was done to the case, causing the case to need replacing. Took pictures of the damage, and emailed to the customer. 5/24/11 DK Line speed encoder input is not getting through in diagnostics. Found problem to be on the software chip. 5/25/11 DK Problem is not the software chip. Use Motor encoder as LSE is enabled. This causes the diagnostics to not function with the line speed encoder. There are other settings that could be causing them problems such as signal period, suppress starts, and non standard LSE package. Wrote email to the customer explaining the findings, and telling him I need specifics on the problem to resolve the issue. 5/26/11 DK Received very good information on the application. The problem is the setting Use Motor Encoder as LSE. THIS NEEDS TO BE SET TO OFF. 5/27/11 DK Control box passed a unloaded burn in. 6/1/11 DK Turned Use Motor Encoder as LSE to off. Set signal period to 0. Set pstart debounce to length, and pstart debounce to 5mm. Control box passed a check out. Ready to ship once PO is processed. 6/3/11 DK Received PO 6/9/11 DK Ready to ship via UPS GND. Sales order# 16183 6/10/11 DK
Repair Quotation Notes: Completed By: The feeder was not responding to the start sensor because a parameter was enabled that should not be for the application. This setting is called Use Motor Encoder as LSE. This causes the feeder to ignore signals from an external encoder causing it not to respond to the start sensor. An 8 pin housing was broke on the Motherboard. One of the universal double joints for the stripper wheel height adjustment is broke. Motherboard assembly was missing the shield for the power supply. The case is missing its rubber mounts. The case was damaged in shipping and will need to be replaced. The next three items are adhered to the damaged case, and will need to be replaced. The motherboard assembly was disassembled at one point, and not re-assembled improperly. The motherboard has been assembled properly. Would you like documentation for wiring the motor, to ensure this is done correctly once the case is returned? Repair quote does not reflect final charges for service of this unit. Other problems either mechanical or electrical may arise during the RMA process due to natural causes. Quoted labor is an estimate. Actual labor time will be billed. This quote does not reflect shipping charges. All items will be shipped via UPS ground unless otherwise specified on purchase order. A $475.00 diagnostic/administration/handling fee will be applied to an item the customer deems is uneconomical to repair. All replaced items will be disposed of, unless other wise stated on purchase order. * A hard copy purchase order that agrees to repair quote charges is required before work can continue.


Serial Number:
Quantity:	Price: % Discount:
	Special cost * financial summary does multiply by quantity * (do not use for purchase orders):
	Set to Zero Production Item: Used Equipment: RMA Main Product: Cost credit
Part Number:	Multifeeder Part: Lead Time (days):
Part Name:
Flag Item:
Date Started:	Date Required: Date Shipped:
Build Pulled:	Build Mechanical: Build Electrical:
Overall Status:	Check Out #1: Check Out #2:
Notes:
Don't Start Until:
Returned
	Add/View/Edit Resource Hours


Vendor:
Description:
Purchase Order:
Total Cost:
Partial Cost:	use this if only part of the purchase order was applied to this work order

Edit	XID	Part Number	Serial Number	Part Name	Complete	Total Hours	Hours Remaining	Qty	Cost	Price	Discount	Cal Price	On Hand
Edit	13906	5014500		8 PIN .156" SPAC STR HEADER	Set Complete		0 hrs	1		$2.00			0
Edit	13907	3577200		UNIVERSAL DOUBLE JOINT 304	Set Complete		0 hrs	1		$60.00			8
Edit	13908	2273900		SHIELD MOTHER BOARD IP	Set Complete		0 hrs	1		$63.00			19
Edit	13909	3021200		M8 FEMALE-FEMALE RUBBER MOUNT	Set Complete		0 hrs	2		$10.00			4
Edit	13910	2104100		HOUSING RIGHT MFT IP	Set Complete		0 hrs	1		$380.00			0
Edit	13911	5311000		MEMBRANE KEYPAD MFT	Set Complete		0 hrs	1		$300.00			53
Edit	13912	3826400		REAR CONNECTOR LABEL MFT	Set Complete		0 hrs	1		$18.00			0
Edit	13913	3828400		FRONT CONNECTOR LABEL MFT	Set Complete		0 hrs	1		$19.00			5
Edit	13914			LABOR	Set Complete		0 hrs	6		$125.00


Charge ID:
Charge postfix (3 chars):
Manager:
Cost Center:
Description:
Begin Date:
End Date:
Budget (hours):
	Active R & D


			*PRODUCT STACK SHELVES ARE NOT INCLUDED WITH BASE-PICK WHAT IS NEEDED*


			**ALL ITEMS BELOW ARE INCLUDED IN COSTING & PRICING PN 9740001**